Complaint Tracker

Every business deals with complaints. How you respond to them can make or break your business. Complaint Tracker is an excellent tool for service recovery and risk mitigation by providing a centralized repository for all of your complaints. This allows you to record the complaints in a consistent manner, collect them in a single place and analyze both the type of complaints received and the complaint resolution process.

Complaint Tracker is Easy to Use

Complaint Tracker has an easy-to-use screen that allows you to easily enter your complaint information. Much of the information is entered from drop-down lists or checkboxes that are filled when you customize the system and or from the last time that you entered similar data. In addition, Complaint Tracker automatically generates and easy-to-ready summary of the complaint as you enter the data.

Click on the image below for a larger view of a Complaint Tracker complaint.

Complaint Tracker has Powerful Reporting Capabilities

Complaint Tracker comes with several reports that you can use to analyze both organizational responsiveness to complaints and the complaints themselves. Complaint Tracker comes with a number of standard reports that allow you to easily analyze your complaints with little work. Complaint Tracker also contains additional powerful reports that allow measurement of the complaint volume, summarization of complaint resolution activities, comparison of one set of complaints versus another, and measurement of response time versus a goal for any set of complaints. For any of these reports, you can select a number of criteria that allow you to view any aspect of the complaints in the system.

Click on the report image for a larger view of the report.

Complaint Tracker is Customizable for Your Organization

Complaint Tracker is fully customizable to meet the needs of your organization. You determine the complaint factors that you will measure, the groups of people that may offer complaints, the manner in which complaints reach you organization, and much more. This allows you to use Complaint Tracker to measure and report data that is meaningful to your organization.

System Requirements

Processor: Pentium 75 MHz or higher processor

Operating System: Microsoft Windows 95, 98, ME, 2000, XP or Microsoft Windows NT version 4.0

Memory: For Windows 95/98, a minimum of 24 MB of RAM. For Windows NT Workstation version 4.0 or higher, a minimum of 40 MB of RAM.

Available Hard Disk Space: 400 MB, plus additional space for the database to grow as data is entered.

Disk Drives: CD-ROM drive

Monitor: Super VGA or higher resolution monitor (minimum of 800 x 600 resolution.

Printer: Any Windows compatible printer

Cost

Complaint Tracker costs $ 495.00 for a one year license for each complaint database (any number of clients can be used, but they must connect to the same database). This license also includes one year of unlimited support and access to the Clients section of the web site.

Volume discounts are available for multiple copies. Please contact us at info@cynosure-software.com for more information.

You can download a free thirty day demonstration copy of Complaint Tracker by clicking here{ftp: ctdemo.exe} or by visiting the Downloads section of our webs